Frequently Asked Questions

AGT Code is a software development company specializing in intelligent solutions for management, security and productivity. We develop our own software products that help schools, businesses and individual users manage their resources efficiently and securely.

We currently offer the AnimaSom™ application — an educational app for children aged 3 to 8, with animal sounds, educational games and support for 6 languages, available on Google Play. Other products are in development and will be announced soon.

Our website is available in 6 languages: Portuguese, English, Spanish, French, German and Italian. AnimaSom supports the same 6 languages.

You can contact us through:

• General email: info@agtcode.pt
• Technical support: support@agtcode.pt
• Data protection: privacy@agtcode.pt
• Ticket system on the platform (requires account)

You can contact technical support in two ways: by opening a ticket on the platform (requires an account) or by sending an email to support@agtcode.pt. The estimated response time is 24 to 48 hours on business days.

Yes. Technical support is included with all active licenses. If your license has expired, you can purchase a renewal to regain access to support.

Each product's documentation is available on its respective product page on our website. We are continuously improving and expanding the available documentation.

AnimaSom is available on the Google Play Store. Search for "AnimaSom" or "AGT Code" in your Android device's app store.

Yes. After installation, AnimaSom works fully offline. No internet connection is needed to use any feature of the app.

AnimaSom was designed for children aged 3 to 8, but can be enjoyed by children of all ages. The simple and intuitive interface allows children to use the app independently.

Your data is stored on servers located in the European Union (Hetzner, Germany), in compliance with the GDPR.

No. Our website uses only strictly necessary technical cookies (language and theme preference). We do not use Google Analytics, Facebook Pixel or any tracking tool.

You can exercise your rights of access, rectification, erasure, portability, restriction or objection to the processing of your personal data by contacting us at privacy@agtcode.pt. We will respond within a maximum of 30 days.